WELCOME TO THE IOEC.CO.ZA PRIVACY POLICY

This Privacy Policy applies to all users of our website.

The purpose of this Privacy Policy is to set out how, why and when Indian Ocean Export Company (Pty) Ltd (“IOEC”) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI ACT”).

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.

In order to conduct business transactions between IOEC and you, our customer, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our website, you agree to the processing of your Personal Information as set out in this Privacy Policy.

In this Privacy Policy, the terms –

“Personal Information”, and “process/processing” bear the same meanings as set out in POPI ACT.

“we”, “us” or “our” refers to IOEC.

“you”, “your” or “user” refers to every person and/or customer that accesses or uses our website also referred toas a user.

“registered user(s)” refers to anyone registered on our website and has provided us with a unique email address and password as well as other Personal Information in order to order goods and services on our website.

AGE RESTRICTION

Our services are intended for users who are 18 years of age or older. By using this website, you confirm that you are at least 18 years old. If you are under 18, you must not use or provide any Personal Information on this site.

We do not knowingly collect or solicit Personal Information from anyone under the age of 18.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

IOEC processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our website we collect and process some Personal Information. When you become a registered user, we have to collect and process your Personal Information to render our services to you.

When you register to use our website, we may collect the following Personal Information:

name and surname.
email address.
physical address.
mobile phone number.
online identifiers.
identification number.
banking details.

Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.

You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

INFORMATION FROM USING OUR WEBSITE

When you access our website, whether or not you are a registered user, IOEC processes some of your Personal Information. Depending on how you access and use our website, we may receive:

log information, through online identifiers, including information on how, when and for how long you use our website and other services, the content you view and search queries you submit.
information about the equipment you use to access or use our website, including the type of device you are using, how you access our website, your browser or operating system and your Internet Protocol address.
the geographic location from which you accessed our website, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
other information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process the Personal Information we collect and receive to:

identify you;
verify your identity; and/or
complete business transactions with you.

As a registered user, we also process your Personal Information in order to:

fulfil our contractual obligations to you.
provide you with information, products or services you request from us.
communicate with you regarding our website and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.
notify you about changes to our website, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our website, services and products.
comply with any legal or regulatory obligations,
undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.

RETENTION AND RESTRICTION OF RECORDS

We keep your Personal Information for as long as:

we need it to provide our website, products or services to you.
it is required or allowed by law and is in line with our internal retention policies.
it is necessary to uphold the contract between you and us.
you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.

We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.

By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

USER TRACKING AND COOKIES

When you access and use our website we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.

Cookies are small text files placed on the device that you use to access our website. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to:

make our website more user friendly.
personalise your interactions with our website, tailor our website to your interests and needs, and ensure they work on your device.

We will not use your Personal Information for any other purpose without your permission.

By accessing and using the Platform, you consent to our use of cookies.

WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION

We do not sell your Personal Information to third parties for their marketing or any other purposes.

We may provide or make your Personal Information available to:

our employees, the staff of the companies in IOEC and/or third party service providers in order to enable them to assist us to interact with you via our website for the marketing, ordering or delivery of goods and Subscriptions where applicable.
law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.
third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.
our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information.
our suppliers or sellers in order for them to liaise directly with you regarding any goods you have purchased, for them to comply with their regulatory obligations, or for any other purpose which may require their involvement.

SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA

We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems.

When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI ACT.

By accessing and using our website, you consent to us transferring your Personal Information outside of South Africa as set out in POPI ACT.

SECURING YOUR PERSONAL INFORMATION

We secure the integrity and confidentiality of yourPersonal Information in our possession or under our control by takingappropriate, reasonable technical and organisational measures to prevent lossof, damage to or unauthorised destruction of Personal Information; and unlawfulaccess to or processing of Personal Information.

In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:

physical, technical and network security.
access controls and monitoring of access.
secure storage, destruction and encryption of records of Personal Information.
Personal Information breach reporting and remediation.

Should you disclose your Personal Information to any third party other than IOEC, or if a third party unlawfully acquires your Personal Information elsewhere, IOEC shall not be liable for any loss or damage arising from or suffered by you as a result of the disclosure or unlawful acquisition elsewhere (as the case may be) of such Personal Information. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.

KNOW YOUR RIGHTS

Having provided adequate proof of your identity, you have the right to:

view, correct, object and/or amend your Personal Information we process. Please note that as a registered user, you can do this through your user account for the Personal Information reflected therein.
request a record or description of your Personal Information. IOEC may charge a fee in order to provide you with this record of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive IOEC may charge an additional administrative fee or refuse the request.
request to have your Personal Information corrected, destroyed or deleted. Please note that you can stop being a registered user by cancelling your account. In this instance IOEC will only retain your Personal Information subject to any legislative requirement and/or our internal retention policy.
us complying with your requests upon receipt unless we have credible reason why we cannot comply.
us indicating where, if we cannot agree whether to correct or delete your Personal Information as requested, that a correction or deletion was requested but was not made.
inform you if reasonably practicable, should we change your Personal Information and this has an impact on decisions about you.
notify you of the action taken by us because of your request.
notify you of unauthorised access to your Personal Information.
provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request.
Submit a complaint to the Information Regulator.

As a registered user, you can exercise all your rights setout above in terms of POPI ACT by going to the Data & Privacy section of our Help Centre.

As any other user, you can exercise all your rights as setout above by referring to our process set out in our PAIA Manual, here.

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/

This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy. When you use our website the version of the Privacy Policy posted on this page applies to you.

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